TERMS & CONDITIONS OF SERVICE & B2B SUPPLY
1. Introduction & Binding Agreement
Welcome to Safeway Technologies Ltd. (“SafewayTech”, “we”, “us”, or “our”), a concern of Safeway Group established in 2015 and headquartered at House# 02, Road# 2/3, Block# L, Banani, Dhaka1213, Bangladesh. These Terms and Conditions (“Terms”) govern your access to and use of our official website (https://safewaytech.com/), our e-commerce catalog, and all B2B commercial transactions involving the import, supply, turnkey project setup, installation, training, and technical support of industrial machinery and spare parts across Bangladesh.
By accessing our Website, submitting a Request for Quotation (RFQ), placing an online order, or signing a Commercial Proforma Invoice / Purchase Agreement with SafewayTech, you (“Buyer”, “Client”, or “User”) agree to be legally bound by these Terms. Where a signed, written Turnkey Project Contract or Commercial Sales Agreement conflicts with these general Website Terms, the specific provisions of the signed Commercial Contract shall prevail.
2. Scope of Products, Services & Principal Representations
Safeway Technologies Ltd. supplies over 20+ specialized industrial machinery categories and comprehensive engineering services across Bangladesh, backed by a track record of 1,500+ completed projects:
Sole Distributorships & Principal Representations: SafewayTech operates as the Principal Representative and Sole Distributor in Bangladesh for SL Machinery (China) for automated PLCcontrolled Concrete Block & Brick Making Production Lines; the Sole Distributor in Bangladesh for Bodor Laser (China) for high-precision Fiber Laser Cutting Machines; and the Principal Representative in Bangladesh for leading global Autoclaved Aerated Concrete (AAC) Block Machinery manufacturers equipped with MES (Manufacturing Execution Systems).
Additional Core Machinery Portfolio: CNC Routers (STL-1325 series) and Woodworking Machinery, Paper Cup and Plate Packaging Machinery (STL-OC9, STL-OCM12), Automatic NonWoven Fabric and Bag Making Machinery (STL-B700 series), Footwear and Leather Goods Machinery, Garments/Sewing/PPE Machinery, Plastic Injection Molding Machinery, and Fire Safety & Baggage Scanning Security Equipment.
End-to-End Engineering Services: International machinery sourcing, import-export coordination, turnkey factory setup, free on-site installation and commissioning, operator training, PLC/MES software calibration, and after-sales technical support.
3. E-Commerce Checkout vs. B2B Quotation Protocol
Because industrial machinery configurations depend heavily on factory infrastructure, raw material specifications, and custom tooling, transactions on https://safewaytech.com/ are divided into two commercial tiers:
- Tier 1 — Spare Parts, Consumables & Standard Accessories: Eligible in-stock spare parts, laser lenses, cutting nozzles, and standard tools may be purchased directly through our Website’s online checkout or confirmed via our sales hotlines, subject to stock verification at our Dhaka Machinery Warehouse in Merul Badda.
- Tier 2 — Heavy Industrial Machinery & Turnkey Lines: Clicking “Buy”, “Add to Cart”, or “Request a Quote” on heavy machinery (such as Concrete Block Plants, AAC Lines, Bodor Fiber Lasers, or CNC Routers) constitutes a non-binding commercial inquiry. A binding contract for heavy machinery is formed only when: (a) SafewayTech issues an official written Quotation or Proforma Invoice (PI) detailing the exact model, mould configuration, and commercial terms; (b) the Buyer signs and returns the approved agreement; and (c) the agreed booking advance or Letter of Credit (L/C) is received and verified by SafewayTech’s corporate bank.
4. Pricing, Taxes, Import Duties & Payment Terms
Price Validity: Website prices and indicative quotes are subject to change without prior notice due to fluctuations in international raw material costs, ocean freight rates, foreign exchange rates (USD/CNY to BDT), and Bangladesh customs tariffs. Official written quotations remain valid strictly for the duration stated on the quotation document.
Taxes & Statutory Duties: Unless explicitly stated as “Inclusive of VAT & Tax” in a written quotation, all machinery and spare part prices are exclusive of Value Added Tax (VAT), Advance Income Tax (AIT), and local municipal levies, which shall be borne by the Buyer in accordance with National Board of Revenue (NBR) regulations.
Accepted Payment Methods: Payments must be made in Bangladeshi Taka (BDT) for local stock or in approved foreign currency via irrevocable Letter of Credit (L/C) for direct imports. Domestic payments are accepted via Account Payee Cheque, Pay Order, RTGS/BEFTN corporate bank transfer, or authorized digital payment gateways in favor of Safeway Technologies Ltd. Cash transactions must only be conducted at our official corporate cash counters against a stamped money receipt.
Retention of Title: Legal title and ownership of any supplied machinery, moulds, or spare parts shall remain vested in Safeway Technologies Ltd. until 100% of the contracted purchase price (including any applicable interest or demurrage) has been paid in full by the Buyer.
5. Technical Specifications & Production Output Disclaimer
Important Engineering Notice on Published Capacities: Technical specifications, power ratings, and production speeds published on our Website, brochures, and catalogues—such as the STLB700 Non-Woven Bag Machine (30–160 pcs/min) or Concrete Block lines (STLQT10-15,
STLQT8-15, STL-QT5-15P, STL-QT4-15P rated between 20,160 and 57,600 pcs per shift with 15S–20S forming cycles)—represent theoretical or factory-tested benchmark capacities under optimal operating conditions. Actual sustained commercial output in the Buyer’s facility depends on raw material quality (cement/aggregate mix ratio, fabric GSM, metal sheet grade), mould complexity, electrical voltage stability, operator proficiency, preventive maintenance, and factory workflow planning. SafewayTech does not guarantee specific commercial revenue, market demand, or net profit margins from machinery ownership.
6. Buyer’s Mandatory Factory & Infrastructure Readiness
Prior to the delivery and installation of heavy industrial machinery, the Buyer is solely responsible for preparing the factory site at their own expense in accordance with SafewayTech’s installation drawings:
| Infrastructure Category | Buyer’s Mandatory Site Preparation Scope |
| Civil & Floor Space | Providing adequate civil foundation, curing areas, ceiling clearance, and block yard floor space (e.g., 2,500 sft for STL-QT4-15P up to 5,000+ sft for STLQT1015/12-15 lines) capable of bearing heavy dynamic vibration loads. |
| Electrical Power Supply | Installing a stable three-phase industrial electrical connection (380V/415V AC, 50Hz) with dedicated transformers, circuit breakers, voltage stabilizers, and proper earthing rated for the machine’s load (e.g., 52 KW to 120+ KW). |
| Water, Air & Utilities | Ensuring continuous clean water supply (e.g., 3–5 Tons/day to 12–15 Tons/day for block lines), assist gases (Oxygen/Nitrogen for Fiber Lasers), exhaust ventilation, and dust extraction. |
| Labor & Trial Materials | Assigning the required operational workforce (e.g., 4 to 7+ operators per line) and procuring sufficient raw materials (cement, sand, stone dust, sheet metal, paper rolls, hydraulic oil) required for trial runs and commissioning. |
7. Shipping, Delivery, Site Unloading & Storage Demurrage
Delivery Timelines: In-stock machinery and spare parts are dispatched from our Dhaka Machinery Warehouse (Plot #50, Road #04, DIT Project, Merul Badda, Dhaka-1212) after payment clearance. Indent / Made-to-Order machinery imported from overseas principals is subject to international manufacturing lead times, ocean vessel schedules, and port customs clearance timelines.
Site Access & Unloading Rigging: Unless otherwise agreed in writing, the Buyer is responsible for ensuring unobstructed truck access to the factory gate (including securing any required EPZ, Cantonment, or local municipal gate passes) and arranging/paying for local cranes, forklifts, and rigging labor to unload heavy machinery from the transport vehicle.
Sealed Crate Protocol: For heavy machinery requiring technical installation, the Buyer must not unbox, dismantle, or attempt to power on the machinery prior to the arrival of SafewayTech’s authorized engineers. Unauthorized unboxing or self-installation voids the warranty and transit damage claims.
Warehouse Storage & Demurrage: If the Buyer fails to take delivery of a ready machine within the agreed timeframe due to unready factory infrastructure or delayed payment, SafewayTech may charge reasonable warehouse storage/demurrage fees after the expiration of the agreed grace period.
8. Free Installation, Commissioning & Operator Training
As a core corporate value, Safeway Technologies Ltd. provides complete installation and operator training at no additional service cost for eligible industrial machinery purchases, subject to the following conditions:
- Site Readiness Prerequisite: SafewayTech engineers will be dispatched for installation only after the Buyer confirms that civil foundations, three-phase electrical connections, utilities, and trial raw materials are 100% ready on-site.
- Commissioning Sign-Off: Upon completing mechanical installation, PLC/laser software calibration, and a successful trial production batch, the Buyer (or their authorized factory manager) shall sign an official Installation & Commissioning Completion Certificate.
- Operator Training: SafewayTech engineers will train the Buyer’s designated operators on startup/shutdown sequences, software controls, safety protocols, and daily lubrication/maintenance during the commissioning phase. Subsequent re-training requested due to staff turnover at the Buyer’s factory may be subject to standard technician visitation charges.
9. Warranty, Free After-Sales Service & Exclusions
Warranty & After-Sales Support: SafewayTech provides free after-sales technical service and honours the manufacturer’s component warranty strictly for the duration specified in the Buyer’s Commercial Sales Agreement.
Wear-and-Tear Consumables Exclusion: Standard warranties cover manufacturing defects in core mechanical, hydraulic, and electronic components (such as PLC boards, motors, and laser sources) but expressly exclude consumable and wear-and-tear items, including cutting tools, router bits, laser nozzles, protective lenses, belts, rubber seals, hydraulic oil, and moulds subjected to normal abrasive wear.
Warranty Void Conditions: The warranty shall become immediately null and void if machine failure or damage is caused by: (a) severe electrical voltage fluctuations, phase failure, or lack of proper earthing; (b) operation by untrained personnel or violation of safety guidelines; (c) use of incompatible or contaminated raw materials; (d) unauthorized third-party repairs, structural modifications, or tampering with PLC/MES software; or (e) failure to perform routine lubrication and preventive maintenance.
10. Order Cancellation, Returns & Refund Policy
Custom & Imported Machinery: Orders for customized machinery, custom-sized block moulds, or indent equipment imported specifically for a Buyer cannot be cancelled once manufacturing or L/C opening has commenced. Booking advances for such orders are strictly non-refundable.
Spare Parts & Accessories: Standard unused spare parts may be eligible for exchange or return within seven (7) days of delivery only if an incorrect or defective item was dispatched by SafewayTech, provided the item remains in its original, undamaged packaging with proof of purchase and an unboxing verification record. Electrical/electronic spare parts (sensors, controllers, laser tubes) are non-returnable once installed or energized.
11. Intellectual Property, Software & Brand Rights
All content on https://safewaytech.com/—including text, product photographs, technical tables, corporate videos, the SafewayTech name and gear logo, the tagline “Technology for moving forward”, and proprietary machine model designations (STL series)—is the intellectual property of Safeway Technologies Ltd. or its global OEM principals (including SL Machinery and Bodor Laser). Embedded PLC control software and MES (Manufacturing Execution Systems) interfaces are licensed solely for operating the purchased machinery and may not be reverse-engineered, copied, or redistributed.
12. Limitation of Liability & Force Majeure
Limitation of Liability: To the fullest extent permitted under the laws of Bangladesh, Safeway
Technologies Ltd. shall not be liable for any indirect, incidental, special, or consequential damages —including loss of factory production, loss of commercial contracts, wasted raw materials, or business interruption—arising from machinery downtime or shipping delays. SafewayTech’s maximum aggregate liability under any contract shall not exceed the actual amount paid by the Buyer for the specific machine or part giving rise to the claim.
Force Majeure: SafewayTech shall not be held liable for delays or failure to perform obligations resulting from events beyond its reasonable control, including acts of God, floods, cyclones, fires, port congestion, international shipping blockades, customs policy changes, nationwide transport strikes (hartals), power grid failures, pandemics, or governmental restrictions in Bangladesh or the country of manufacturing origin.
13. Governing Law & Dispute Resolution
These Terms and Conditions and any commercial contracts executed with Safeway Technologies Ltd. shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute, controversy, or claim arising out of or relating to machinery supply, installation, or warranty shall first be resolved amicably through good-faith negotiations at our Banani Corporate Head Office within thirty (30) days. Failing amicable settlement, the dispute shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh (or resolved via arbitration in Dhaka under the Arbitration Act, 2001, if mutually stipulated in the project contract).
14. Corporate Contact & Nationwide Branch Directory
For official quotations, contract inquiries, logistics coordination, or technical support, please contact our Corporate Head Office or regional offices:
| Office / Facility | Official Address & Direct Contact Channels |
| Corporate Head Office | House# 02, Road# 2/3, Block# L, Banani, Dhaka-1213, Bangladesh.
Hotlines: +880 1730 793 660, +880 1822 132 851 | Email: info@safewaytech.com |
| Dhaka Machinery Warehouse | Plot #50, Road #04, DIT Project, Merul Badda, Dhaka-1212, Bangladesh. |
| Rangpur Regional Office | Ganeshpur, Terminal Road, Guratipara Mor, Rangpur, Bangladesh (Mobile: +88 01730 793 656). |
| Nationwide Regional Hotlines | Dhaka/Rajshahi/Bogura: +88 01730 793 649 | Chattogram: +88 01730 793
647 | Khulna: +88 01730 793 646 | Mymensingh: +88 01730 793 648 | Sylhet: +88 01730 793 651 | Rajshahi: +88 01730 793 652 | Jashore: +88 01332 537 625 |
