Who we are
SAFEWAY TECHNOLOGIES LTD.
A CONCERN OF SAFEWAY GROUP
Portal: https://safewaytech.com/
1. Executive Summary & Commitment to Privacy
Safeway Technologies Ltd. (“SafewayTech”, “we”, “us”, or “our”), a concern of Safeway Group established in 2015, stands as a pioneer industrial machinery provider in Bangladesh. Having completed over 1,500 industrial projects and operating with a dedicated workforce of 100+ professionals, we are committed to protecting the privacy, commercial confidentiality, and security of the personal and corporate data entrusted to us.
Whether you are browsing our digital machinery catalog at https://safewaytech.com/, requesting a commercial quotation for Concrete Block Machinery, Autoclaved Aerated Concrete (AAC) Block Production Lines, CNC Routers, or Bodor Fiber Laser Cutting Machines, purchasing spare parts via our e-commerce portal, or utilizing our smart Manufacturing Execution Systems (MES), this Privacy Policy governs how we collect, process, store, share, and safeguard your information.
This policy is structured to comply with the applicable laws of the People’s Republic of Bangladesh (including prevailing Cyber Security and Information & Communication Technology frameworks) as well as globally recognized data protection standards, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and international B2B trade confidentiality protocols.
2. Definitions of Key Terms
“Company”, “We”, “Us”, or “Our”: Refers to Safeway Technologies Ltd., a concern of Safeway Group, headquartered at House# 02, Road# 2/3, Block# L, Banani, Dhaka-1213, including our Dhaka Machinery Warehouse in Merul Badda, our Rangpur Regional Office, and our nationwide branches across Chattogram, Khulna, Mymensingh, Rajshahi, Bogura, Sylhet, and Jashore.
“Platform” or “Website”: Refers to https://safewaytech.com/, all associated subdomains, ecommerce shop pages, quotation portals, and official digital communication channels (including official WhatsApp Business accounts and corporate email systems).
“User”, “Buyer”, “Client”, or “You”: Refers to any individual entrepreneur, corporate procurement officer, conglomerate representative, factory owner, engineer, or website visitor who accesses our Website or engages with our industrial services.
“Personal Data”: Any information relating to an identified or identifiable natural person, such as a contact person’s name, mobile number, email address, or National ID (NID).
“Corporate & Technical Data”: Proprietary B2B information submitted by a Client, including factory floor layouts, electrical load specifications, land survey metrics, Trade Licenses, Business Identification Numbers (BIN), Tax Identification Numbers (TIN), Import Registration Certificates (IRC), and Letter of Credit (L/C) banking documents.
“OEM Partners”: Refers to our global Original Equipment Manufacturers and principal suppliers, including SL Machinery (China), Bodor Laser (China), and our international AAC Block Machinery manufacturing partners.
3. Categories of Information We Collect
Because SafewayTech operates both a digital e-commerce storefront for machinery and spare parts and a full-scale B2B turnkey industrial consultancy, we collect information across four distinct operational tiers:
3.1 Personal & Corporate Identification Data (Voluntarily Provided)
When you submit a Request for Quotation (RFQ), place an order in our online shop, register for operator training, or contact our regional sales engineers, we collect:
Contact Details: Full name, job title/designation, company name, corporate email address, telephone/mobile numbers, and WhatsApp numbers.
Physical Addresses: Registered corporate office address, billing address, and exact factory or project site delivery coordinates across Bangladesh.
Regulatory & Tax Credentials: Trade License copies, BIN/VAT registration certificates (required for Mushak-6.3 VAT Challan issuance), TIN certificates, and authorized signatory National ID (NID) or Passport details required for commercial machinery contracts.
3.2 Industrial Project, Engineering & Factory Infrastructure Data
To provide accurate machinery recommendations, turnkey project setups, and free installation and commissioning services, our engineering team collects technical site data, including:
Facility Specifications: Available block yard or factory floor area (e.g., 2,500 sft to 5,000+ sft requirements), ceiling height, floor load-bearing capacity, and raw material storage layouts.
Utility & Power Metrics: Three-phase electrical voltage capacity (380V/415V AC), total rated transformer power (e.g., 52 KW to 120+ KW), daily water consumption availability (e.g., 3 to 15 Tons/day), and compressed air infrastructure.
Production & Telemetry Data: Daily production targets, custom mould dimensions (hollow blocks, solid bricks, uni-pavers, kerbstones), CAD/CAM design files (for CNC and Fiber Laser cutting calibration), and operational workflow logs generated by PLC-controlled systems or MES (Manufacturing Execution Systems).
3.3 Financial, Billing & Import/L/C Transaction Data
When you purchase industrial machinery, custom moulds, or spare parts, we collect transaction data necessary to verify and process payments:
Domestic Payments: Bank transfer advice slips, corporate cheque details, Mobile Financial Services (MFS) transaction IDs (such as bKash or Nagad), and online payment gateway confirmation tokens. SafewayTech does not store raw credit/debit card numbers or MFS PIN codes on its servers; all digital card payments are processed via PCI-DSS compliant third-party gateways.
International Trade & L/C Documentation: Proforma Invoices (PI), Letter of Credit (L/C) applications, Bill of Lading (B/L) records, Packing Lists, Certificates of Origin (CO), and Customs Clearing & Forwarding (C&F) records when facilitating direct machinery imports.
3.4 Automated Technical, Device & Website Usage Data
When you visit https://safewaytech.com/, our servers and analytics suites automatically record standard telemetry data, including your IP address, browser type and version, operating system, device screen resolution, internet service provider (ISP), geographic division, pages visited, product categories viewed, PDF brochures downloaded, referral URLs, and on-site search queries.
4. How We Collect Your Information
- Direct Digital Interactions: When you complete inquiry forms, “Request a Quote” forms, or checkout forms on our Website, or communicate with us via WhatsApp, live chat, telephone, or info@safewaytech.com.
- Offline & Showroom Consultations: When you visit our Banani Head Office, inspect equipment at our Merul Badda Machinery Warehouse, visit our Rangpur Office, or meet our engineers at national trade exhibitions (such as the BIID Power-Energy & Infrastructure Expo).
- Engineering Site Visits: When SafewayTech technical teams visit your project site to conduct feasibility assessments, pre-installation inspections, software calibration, operator training, or after-sales maintenance.
- Automated Tracking Technologies: Via cookies, web beacons, server logs, Google Analytics 4 (GA4), Google Tag Manager, and Meta Pixel integrated into our Website.
5. Legal Basis and Purpose for Processing Your Data
We process your Personal and Corporate Data strictly for legitimate commercial, contractual, and statutory purposes as detailed below:
|
Purpose of Processing |
Specific Operational Activity |
Legal Basis |
|
Quotation & Order Fulfillment |
Preparing custom machinery proposals, Proforma Invoices, processing spare parts orders, and dispatching goods from our Merul Badda warehouse. |
Performance of a Contract |
|
Turnkey Project Setup & Commissioning |
Assessing factory layouts, calibrating PLC and fiber laser software, conducting free on-site installation, and training local operators. |
Performance of a Contract |
|
OEM Manufacturing & Import Coordination |
Sharing required technical specifications and consignee shipping details with global manufacturers (e.g., SL Machinery, Bodor Laser) to fabricate and ship equipment. |
Performance of a Contract / Legitimate Interest |
|
After-Sales Service & Warranty Management |
Maintaining service logs for serial-numbered machinery, scheduling preventive maintenance, and supplying compatible spare parts across Bangladesh. |
Performance of a Contract |
|
Tax, Customs & Statutory Compliance |
Issuing VAT Challans (Mushak-6.3), filing corporate tax records with the National Board of Revenue (NBR), and clearing customs at Bangladesh ports. |
Legal Obligation |
|
Website Optimization & B2B Marketing |
Analyzing traffic trends, improving mobile page speed, and sending relevant updates on industrial machinery or trade expos (with opt-out options). |
Consent / Legitimate Interest |
6. Confidentiality of B2B Blueprints, CAD Files & MES Telemetry
Strict Protection of Industrial Trade Secrets: Safeway Technologies Ltd. recognizes that your factory layouts, custom product moulds, production capacities, and CAD/CAM cutting files represent valuable commercial assets. We treat all client engineering blueprints, feasibility data, and custom mould specifications as strictly confidential and never sell, lease, or disclose your proprietary designs to competing manufacturers. For clients utilizing our advanced AAC Block or Concrete Block MES (Manufacturing Execution Systems) and PLC monitoring interfaces, operational telemetry data is used exclusively to optimize your plant’s workflow, visualize production metrics, diagnose equipment faults, and deliver responsive technical support.
7. Data Sharing, Third-Party Disclosures & Cross-Border Transfers
We do not sell, rent, or trade your Personal Data to third-party data brokers. We share relevant information only with verified partners strictly as necessary to execute your industrial projects:
Affiliates within Safeway Group: Data may be shared internally within Safeway Group and across our nationwide offices (Dhaka, Rangpur, Chattogram, Khulna, Mymensingh, Rajshahi, Bogura, Sylhet, Jashore) to assign the nearest engineering support or sales representative to your facility.
Global OEM Manufacturers & Principal Partners: As the Principal Representative and Sole
Distributor in Bangladesh for SL Machinery, Sole Distributor for Bodor Laser, and Principal Representative for global AAC Block Machinery manufacturers, we transmit necessary technical parameters, company names, and consignee shipping details to our overseas manufacturing partners in China and other jurisdictions to manufacture, test, and ship your custom machinery.
Logistics, Heavy Transport & C&F Agents: We share delivery coordinates, contact numbers, and packing specifications with contracted Clearing & Forwarding (C&F) agents, flatbed truck/crane operators, and domestic courier services to ensure safe delivery to your site.
Banking, Insurance & Payment Partners: Relevant commercial documentation is shared with commercial banks (for L/C settlement), marine/transit insurance underwriters, and licensed payment gateways.
Legal & Regulatory Authorities: We may disclose information when required by law, court order, or governmental authority in Bangladesh (including the National Board of Revenue, Bangladesh Customs, or law enforcement agencies).
8. Cookies, Tracking Pixels & Remarketing Technologies
Our Website uses cookies and similar tracking scripts to enhance user navigation and measure marketing effectiveness:
Strictly Necessary Cookies: Required for core website operation, WooCommerce shopping cart persistence, security verification, and session stability.
Analytics & Performance Cookies: We utilize Google Analytics 4 (GA4) and Google Search Console to measure visitor engagement, brochure downloads, and mobile page performance.
Marketing & Remarketing Pixels: We may deploy Google Ads tags, Meta Pixel
(Facebook/Instagram), and LinkedIn Insight Tags to display relevant industrial machinery updates to past website visitors.
Cookie Management: Users may configure their browser settings to block or delete cookies at any time, or opt out of personalized advertising through their Google and Meta ad preference centers.
9. Data Retention Schedule
Machinery Ownership & Service Records: Because heavy industrial equipment (concrete block lines, autoclaves, fiber lasers) operates over multi-decade lifespans, we retain machine serial numbers, installation drawings, PLC configuration logs, and buyer contact records for the active operational life of the machinery plus ten (10) years to ensure uninterrupted spare parts compatibility and technical support.
Financial, Tax & Import Records: Commercial invoices, L/C documentation, customs bills of entry, and VAT records are retained for a minimum of six (6) to seven (7) years in compliance with Bangladesh corporate tax and customs audit regulations.
Unconverted Quotation Inquiries: Contact information from prospective buyers who request a quotation without completing a purchase is retained in our CRM for up to thirty-six (36) months for project follow-up, unless earlier deletion is requested.
10. Data Security Measures
We implement rigorous technical, physical, and administrative safeguards to protect your data against unauthorized access, alteration, or destruction. Our digital infrastructure employs SSL/TLS (HTTPS) encryption, enterprise firewalls, malware monitoring, and strict role-based access controls (RBAC). Physical project files, factory blueprints, and commercial contracts stored at our Banani Head Office and Merul Badda Machinery Warehouse are secured in access-controlled facilities protected by 24/7 security personnel and CCTV surveillance.
11. Your Data Protection Rights
You retain full rights over your personal and corporate data held by SafewayTech, including:
- Right to Access: Request a copy of the personal or corporate contact records we maintain about you.
- Right to Rectification: Request immediate correction of inaccurate or outdated company details, telephone numbers, or factory addresses.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data from our marketing registries, subject to statutory retention mandates for completed tax, customs, and active warranty records.
- Right to Restrict or Object to Processing: Opt out of promotional emails, SMS broadcasts, or WhatsApp marketing communications at any time.
- Right to Data Portability: Request your historical order specifications and machine maintenance logs in a structured digital format (PDF or CSV).
To exercise any of these rights, submit a written request to info@safewaytech.com with the subject line “Data Privacy Request”. Our team will verify your identity and respond within 15 to 30 business days.
12. Third-Party Links, Children’s Privacy & Policy Updates
External Links: Our Website may link to external platforms (YouTube product demonstrations, Facebook, LinkedIn, WhatsApp, or OEM partner portals). SafewayTech is not responsible for the privacy practices of external websites.
Children’s Privacy: Our Website, machinery catalog, and engineering services are strictly intended for B2B commercial use by adults aged 18 years and older. We do not knowingly collect data from minors.
Policy Updates: As SafewayTech advances toward our 2030 vision of completing 5,000 industrial projects and adapts to evolving regulatory standards, we may update this Privacy Policy periodically. Revisions will be published on this page with an updated effective date.
13. Contact Us & Nationwide Grievance Redressal Directory
For any inquiries, data privacy requests, or compliance clarifications regarding this Privacy Policy, please contact our Corporate Head Office or our nationwide network:
|
Facility / Office Type |
Official Address & Direct Contact Details |
|
Corporate Head Office |
House# 02, Road# 2/3, Block# L, Banani, Dhaka-1213, Bangladesh. Hotlines: +880 1730 793 660, +880 1822 132 851 | Email: info@safewaytech.com |
|
Dhaka Machinery Warehouse |
Plot #50, Road #04, DIT Project, Merul Badda, Dhaka-1212, Bangladesh. |
|
Rangpur Regional Office |
Ganeshpur, Terminal Road, Guratipara Mor, Rangpur, Bangladesh. Mobile: +88 01730 793 656 |
Nationwide Sales & Support Network Hotlines
|
Region / Territory |
Official Contact Number |
Region / Territory |
Official Contact Number |
|
Dhaka |
+88 01730 793 649 |
Rajshahi / Bogura |
+88 01730 793 649 |
|
Chattogram |
+88 01730 793 647 |
Sylhet |
+88 01730 793 651 |
|
Khulna |
+88 01730 793 646 |
Rajshahi |
+88 01730 793 652 |
|
Mymensingh |
+88 01730 793 648 |
Rangpur |
+88 01730 793 656 |
|
Jashore |
+88 01332 537 625 |
Central Support |
+880 1730 793 660 |
